FULFILLMENT TIMES:

October/November/December we experience very high volumes of orders. Please allow 5-7 business days for your order to be fulfilled before it is shipped.

January-September please allow 2-3 business days for your order to be fulfilled before it is shipped.

MY ORDER SAYS DELIVERED BUT I DIDN'T RECIEVE IT?

In almost all cases the customer will receive tracking information when the product ships. At that point, delivery of the product is out of our control and now the responsibility of the carrier. If your order says delivered but you do not have it...

1. Wait a few days since majority of cases the package will arrive a few days later
2. Check with neighbors
3. Check with family members living in your home
4. Call your local delivery office to see if it is sitting there or on the truck.

If you still cannot locate it - email hello@busybanners.com

DAMAGED PACKAGES

We are sorry to hear that your package arrived damaged in transit. For any orders received damaged, please note these claims have to be received within 14 business days in order to receive a replacement or refund. Please email photos to hello@busybanners.com including

1. The damaged item

2. The box it came in showing the shipping label 

3. Order number

Can I cancel or make a change to my order?

Orders cannot be cancelled once an order has been placed and packaged. Unless there is an error on our part, the order will be fulfilled and charged for. If you would like to make a change to your order - and we have not already packed/shipped it, you can email hello@busybanners.com

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS